Welcome aboard

Useful information to ensure Kenya Airways fulfils your needs onboard

SAFETY Your comfort and safety are important to us. Please watch the safety demonstration or video before take-off. Refer to the safety leaflet in your seat pocket.
SMOKING prohibited on all flights.
SEAT ADJUSTMENTS The position of your seat can be adjusted by pressing the button located in the arm rest. For take-off and landing, all seats must be in the upright position.
ELECTRONIC DEVICES may not be used during taxiing, take-off, climbing, descent and landing. This includes laptop computers, remote-controlled games, radios, portable TVs and mobile phones, all of which may interfere with the safe operation of the aircraft.
TAKE-OFF Immediately after take-off the aircraft climbs very steeply. Shortly afterwards you will hear a reduction in the engine sound, but the aircraft will continue to climb.  All aircraft cabins are pressurised. Due to a change in pressure during take-off and landing, some passengers may experience slight discomfort in the ear. Relieve this by swallowing, yawning or pinching the nostrils gently and breathing out while keeping lips sealed.
LANDING After touchdown, you may notice an increase in engine noise level due to the reverse thrust being applied to assist braking. Please remain seated until the engines have been switched off and the doors are opened.
HAND LUGGAGE In addition to a handbag or small camera, one piece of hand baggage per person may be taken onboard. It must weigh less than 10kg and be no larger than 56cm x 35cm x 20cm. Excess hand baggage will be placed in the hold.  Place hand luggage in the overhead storage or beneath the seat in front of you. The cabin crew will remove hand baggage from passengers seated in exit rows for take-off and landing. Large wooden artefacts will be placed in the hold.
MAIN LUGGAGE To ensure efficient handling and minimise damage, please ensure that items weigh no more than 32kg. Lock your luggage and label it inside and out. Do not pack any prohibited materials and never accept a package from a stranger.
INFANTS Baby-changing tables are available in selected toilets. The crew will help to prepare baby food. Cots are sometimes available.
TOILETS In each fully-equipped toilet you will find soap, towels, eau de cologne, cleansing pads and a power point for electric razors.
IN-FLIGHT SERVICE A hot meal will normally be served during long-haul flights. Special-diet or vegetarian meals are available when pre-ordered. A courtesy in-flight bar service is available for wine, beer, soft drinks and spirits.
DUTY FREE We carry an extensive range of Duty Free products at competitive prices. See the catalogue in your seat pocket.
IN-FLIGHT ENTERTAINMENT Audio and video entertainment programmes are available on our
long- and medium-haul flights.

Our aim is to ensure your reservation is handled efficiently It occasionally arises that, if a passenger cancels a flight, fails to appear, or has not reconfirmed, we may offer the seat to a standby passenger.  This is common airline practice. Passengers should reconfirm their flights, preferably 72 hours before departure, and arrive at the airport well in advance. Please remember that smoking is prohibited on all flights, including inside the toilets. This improves air quality.