JKIA receives recognition from Airports Council International
Jomo Kenyatta International Airport (JKIA) in Nairobi has been named as the fifth-best airport in Africa at the prestigious Airports Council International (ACI) Airport Service Quality (ASQ) Awards 2014. This recognition is a testament to the airport’s ongoing commitment to service excellence.
The awards are considered to be the aviation industry’s most comprehensive passenger service-benchmarking programme – the ACI ASQ survey captures passengers’ experiences at all airport customer contact points at more than 300 airports worldwide.
The recognition comes just months after the opening of the airport’s new Terminal 1A. The terminal, which has three floors and includes duty free shops, a food court, customer lounges and a mini-market among other facilities, has the capacity to handle one-way peak hour traffic of 1500 passengers.
It has improved the customer experience at JKIA, guaranteeing operational efficiency, boosting security and improved quality of service to airport users.
Lucy Mbugua, Kenya Airports Authority’s Managing Director, noted that the recognition was timely, coming at a time when JKIA is undergoing major upgrading and modernisation works set to stamp its position as a regional hub.
“The stature of JKIA has grown significantly in recent years with the increased passengers and cargo traffic into and out of the facility,” she said. “We expect even further growth going forward as more capacity is unlocked by ongoing works, which will improve level of service, security and controlled access to meet international standards, thus taking advantage of its strategic location to position it as the premier aviation hub of Africa.”
Ongoing works at JKIA include the construction of Terminal 2, which is scheduled to open at the end of March. The new prefab building has a capacity to handle 2.5 million passengers annually, and will cater for both international and domestic departures and arrivals.
Please note that all Kenya Airways international flights now depart from Terminal 1A. Flights to West and Central Africa – Abidjan, Abuja, Accra, Bamako, Brazzaville, Cotonou, Dakar, Douala, Kinshasa, Lubumbashi, Lagos, Ndola and Yaoundé – have now transferred across from Terminal 1C. Domestic flights remain in Terminal 1D.