KQ beat other nominees in this category, including EgyptAir, Royal Air Maroc, South African Airways and Tunisair, to win the coveted trophy, which is voted for by travel trade professionals and consumers around the world.
The airline also bagged Africa’s Leading Airline – Business Class, for the fourth consecutive year.
KQ’s Group Managing Director and CEO Mbuvi Ngunze said: “We are honoured and delighted to accept these very prestigious awards. These awards reaffirm the trust reposed by our guests, who are at the heart of everything we do at Kenya Airways, and confirm our undeterred commitment to customer satisfaction. We will continue to listen to our customers and respond to their needs, with a firm commitment to providing improved connectivity and quality service.”
Kenya also picked up several other awards in the Africa section, including Leading Destination (Mombasa), Leading Beach Destination (Diani), Leading National Park (Masai Mara), and Leading Meetings & Conference Centre (Nairobi), while a number of Kenya’s hotels, resorts and operators were also successful.
Terminal 1A Arrivals now operational
All Kenya Airways’ flights into Nairobi’s Jomo Kenyatta International Airport will now disembark at Terminal 1A Arrivals, following the official opening of the new state-of-the-art facility in March.
The new terminal offers a much-enhanced customer experience, with the need for bussing passengers to planes expected to reduce by at least 40 per cent.
Francis Musila, Kenya Airways Ground Services Director, said: “Terminal 1A arrivals and departure facilities will be used exclusively by Kenya Airways and its partner airlines. [The facilities] include a spacious check-in area, central security screening for all departing and transferring passengers, bright and roomy waiting areas and world-class lounges.”