Aircraft provides a ‘differentiated customer experience’
KQ has further enhanced its position as the airline with the youngest fleet in Africa with the acquisition of a third Boeing 737-800 Next-Generation aircraft. The new aircraft touched down at Jomo Kenyatta International Airport in Nairobi on 25 January at 1415 hours.
Kenya Airways’ Group Managing Director and CEO Mbuvi Ngunze noted that the airline had made significant investment to enrich the flying experience of its guests through its ongoing fleet renewal programme, and that the arrival of a third B737-800NG further delivers on this commitment.
“The B737-800NG’s operating and environmental performance continues to make this aircraft a valuable asset to our fleet,” he said. “It will, alongside our other aircraft, provide a differentiated customer experience, with a distinct focus on best delivering world-class products and services.”
The B737-800NG is a high-speed, fuel-efficient and low-noise model offering reliability, comfort and safety for passengers. It has a maximum range of 5449km, a cruise speed of up to 848km/h and features the most advanced wing technology. Equipped with the award-winning Boeing Sky Interior, it has enlarged window surrounds, a contemporary coloured cabin decor and LED mood lighting enhancing the sense of spaciousness. Three more such aircraft are due to arrive this year.
KQ Shop opens in Nairobi’s Tea Room
Kenya Airways has opened an ultra-modern retail shop in downtown Nairobi’s Tea Room, as the airline continues to ease access to its Sales & Ticketing services. The shop will cater for the thousands of small- to medium-scale traders in the area who rely, in particular, on Middle East and Asian source markets.
KQs’ Managing Director and Chief Executive Officer Mbuvi Ngunze confirmed the airline’s commitment to reach out to its guests.
“Tea Room is a prime location, accessible and a central point for a large number of small-scale entrepreneurs in town,” he said. “This shop will therefore offer opportunities to traders for direct interaction with our staff and this will enable the provision of tailormade services to [them].”
Ngunze added that the new outlet underlines the importance of engaging with customers on a daily basis.
“The expansion of our sales shop network is a major component of our ongoing initiatives to reach out to our customers and improve their experience as well as grow our revenue,” he said.
Kenya Airways flies its state-of-the-art Dreamliners direct to Dubai, Bangkok, Guangzhou, with reliable connections across the Middle East and Asia region. This is seventh such KQ shop to open in Kenya.