Putting guests first

hr-aali3483Kenya Airways says ‘thank you’ to its loyal customers

Kenya Airways joined with companies across the world to celebrate Customer Service Week, which took place in the first week of October.

During the week, a special one-day event, organised by the Ground Services team, saw the airline’s senior management muck in with front-line staff to meet and serve guests.

Led by KQ’s Group Managing Director and CEO Mbuvi Ngunze, staff from across the company surprised passengers with goodie bags at airport shops, in the departures and arrivals terminals, and even on board.

Cyrus Methu, a frequent flyer to Mombasa, could not hide his joy on receiving a gift. “What a beautiful surprise by Kenya Airways,” he said. “This is the kind of stuff we need to see more often. I love this brand and will continue to give my support.”

Customer service is paramount in KQ’s operations. Francis Musila, Director Ground Services, said: “Customer service is something we do every day. Today we especially delighted our guests in the only way we know – in a warm, caring and friendly manner.”

Ngunze later boarded flight KQ604 to Mombasa, as a member of the cabin crew. Speaking about the event, he said: “A smile, a thank you, just appreciating [our guests’] custom goes a long way. This was a dedicated day to thank and appreciate our esteemed guests who have supported and built the Pride [of Africa] over the years.”

Michael Joseph joins KQ board
Former Safaricom chief executive Michael Joseph has been elected to the Kenya Airways board, replacing Vincent Rague who is retiring from office.

Kenya Airways’ Chairman Denis Awori described Joseph as a valuable addition to the board. “His wealth of experience will come in handy for the airline, especially at this time,” he said.

Currently Director of Mobile Money at Vodafone Group Services, Joseph is responsible for leading the strategic growth and development of M-Pesa across the Vodafone network.

He also serves as a non-executive director on the boards of Vodacom Group South Africa, Vodacom Tanzania, Vodacom Mozambique, Vodacom DRC and Safaricom.

Joseph is credited with growing Safaricom into the region’s most successful company, steering it from a subscriber base of less than 18,000 in 2000 to more than 17 million at his retirement in November 2010. He was also behind the highly successful launch of M-Pesa.

Joseph was one of the first World Bank Fellows, being appointed in March 2011 to advise governments, regulators and other institutions on mobile money and other ICT initiatives.