Kenya Airways is the only African member of the alliance. Commenting on the accolade, KQ Group MD and CEO Mbuvi Ngunze said: “We are proud to be rated among the top in our service delivery. More so because this recognition is not just a vote about our product facilities offered, but it also combines our customers’ very clear perceptions about our service standards.”
SkyTeam CEO and MD Perry Cantarutti added: “Winning this award for a second consecutive year is a great honour and clearly demonstrates that SkyTeam’s customer-focused approach is being recognised by the industry and valued by our customers.”
Kenya Airways recently hosted SkyTeam CEO Perry Cantarutti in Nairobi. During the meeting KQ’s CEO Mbuvi Ngunze outlined the airline’s strategy to further improve travel on the network, in a bid to ensure efficiency and consistency.
Both CEOs also reaffirmed the SkyTeam alliance objectives of building its global network and delivering a high standard of customer service, which includes enhancing seamlessness and creating efficiencies between member airlines.
Ngunze said: “Through this alliance we are able to provide flights to a large number of cities. Our customers are able to enjoy the premium services, including lounges across the network.”
Cantarutti added: “Kenya Airways is a proud member of the alliance connecting passengers to Africa through its JKIA hub. The SkyTeam managers meeting being held in Nairobi is a sign of the importance KQ has within the alliance.”